People Deserve Better
Monday, November 1, 2010
After reading my ship service below virtually the tedious measurement of character in addition to security improvement inwards my domicile state, a reader wrote an in-depth summary of her mother's sense at ane of the Harvard teaching hospitals. The tending was replete alongside medical errors, failure to disclose, in addition to unhelpful attitudes. (The reader is an RN, who in addition to thence went on for additional didactics in addition to received an MBA, returning to piece of employment inwards the medical basis on character improvement.) Here's a component of the note:
It was a nightmare.
They sent me a nib for hundreds of thousands of dollars. I wrote back, enclosing the daily notes that I had kept since the beginning, in addition to told them that since the costs were due to their mistakes, I would non live on paying them. In my letter, I offered to piece of employment alongside them to operate this instance every bit a teaching tool for their residents. I genuinely was thence naive that I idea they would jump at the offer--surely the keen teaching establishment had a rigorous continuous character improvement program, right?
After several months, I received a alphabetic character to the final result that inwards their munificence, they would waive the charges. No advert of my offer. The medical records that I received per request, independent of the letter, had entirely the most superficial documentation of her stays there--no nurse's or doctor's notes.
I tin entirely imagine the rococo channels that my alphabetic character in addition to her instance traveled throughout the infirmary earlier their determination.
I want this were the entirely instance I stimulate got received, merely it is not. There is an overwhelming marker of arrogance inwards many of these institutions. They believe their ain propaganda virtually beingness the best inwards the world. Some of the private doctors mightiness live on the best inwards the basis inwards item subspecialties, merely the tending delivery systems are not. The people of this percentage deserve better.
It was a nightmare.
They sent me a nib for hundreds of thousands of dollars. I wrote back, enclosing the daily notes that I had kept since the beginning, in addition to told them that since the costs were due to their mistakes, I would non live on paying them. In my letter, I offered to piece of employment alongside them to operate this instance every bit a teaching tool for their residents. I genuinely was thence naive that I idea they would jump at the offer--surely the keen teaching establishment had a rigorous continuous character improvement program, right?
After several months, I received a alphabetic character to the final result that inwards their munificence, they would waive the charges. No advert of my offer. The medical records that I received per request, independent of the letter, had entirely the most superficial documentation of her stays there--no nurse's or doctor's notes.
I tin entirely imagine the rococo channels that my alphabetic character in addition to her instance traveled throughout the infirmary earlier their determination.
I want this were the entirely instance I stimulate got received, merely it is not. There is an overwhelming marker of arrogance inwards many of these institutions. They believe their ain propaganda virtually beingness the best inwards the world. Some of the private doctors mightiness live on the best inwards the basis inwards item subspecialties, merely the tending delivery systems are not. The people of this percentage deserve better.